Return Policy

Last Updated: February 2024

Thank you for choosing Exotic Snack Distro. This Return Policy outlines the procedures and conditions for returning products purchased from our website (www.exoticsnackdistro.com).

Return Conditions:

1. Timeframe:
   • Returns must be initiated within 14 days from the date of purchase.
2. Condition of Products:
   • Products must be unopened and undamaged. We cannot accept returns for items that have been opened, used, or are not in their original condition.
3. Exclusion of Sale Items:
   • Sale and discounted items are final and cannot be returned.

Initiation of Returns:

1. Contact Us:
   • To initiate a return, please contact our customer service at [contact@exoticsnackdistro.com] within the 14-day period.
2. Provide Information:
   • Include your order number, the reason for the return, and clear photographs of the unopened and undamaged products.

Return Process:

1. Approval:
   • We will review your request and notify you of the approval or rejection.
2. Shipping Instructions:
   • If approved, we will provide you with the necessary shipping instructions.
3. Return Shipping Cost:
   • Return shipping costs are the responsibility of the shipper, not Exotic Snack Distro.

Refund:

1. Refund Processing:
   • Once we receive and inspect the returned products, we will process your refund.
2. Refund Method:
   • Refunds will be issued to the original method of payment.

Exceptions:

1. Damaged or Defective Products:
   • If you receive a damaged or defective product, please contact us immediately for assistance.
2. Shipping Error:
   • In case of a shipping error, please contact us within 7 days of receiving the order.

Contact Information:

If you have questions or concerns about our return policy, please contact us at [contact@exoticsnackdistro.com].

Thank you for your understanding and cooperation.